The website presented under the address referred here as « the Website  » is published by the company FANFAN France, “Société par Actions Simplifiée” with a capital of 7 500 Euros, whose head office is located 1 rue des jardins, 57200 SARREGUEMINES, registered in the ” Registre du commerce et des Sociétés” of  SARREGUEMINES under the number 811 672 708, the intra-community VAT number is FR 73 811 672 708.

Marketing director : Patrice KARLI, General Director

Phone number : +33 (0)6 85 03 48 91

E-mail contact :

Hosting : 1&1 Internet France Sarl, 7 place de la gare 57200 SARREGUEMINES.


These General Conditions of sale (the « General Conditions ») are concluded between FANFAN FRANCE and any major non-commercial person (the « user ») wishing to make a purchase on the Website and named (the « parties». The parties agree that these General Conditions govern exclusively their relationship. FANFAN FRANCE reserves the right of modify them from time to time. They will be applicable as soon as they are posted online. If a condition of sale were to be lacking, it would be considered to be governed by the uses in force in the distance selling sector.

The website was declared to the CNIL under the number 1882768 v 0 on August 21st 2015.


Article 1 – Object

The General Terms and Conditions are intended to define the terms of sale between FANFAN FRANCE and the user, from the order to the after-sales services, including payment and shipping.


Article 2 – Products

The products covered by the General Conditions are those listed on the website  (the « Products»). They are offered within the limits of available stocks.


Article 3 – The prices

The prices of the products are indicated in Euros all taxes included and take into account the VTA and any reductions applicable on the day of the order, shipping and hanging costs not included. Before the validation of the order, the amount of the shipping costs will be specified on the order form. If one or more taxes or contributions, including environmental, were to be created or modified, up or down, this change may be reflected in the selling price of the products on the website and on the various sales media. However, a price can not be modified once the user’s order has been validated. FANFAN FRANCE sometimes offers to his customers commercial offers, they are only valid once and non-transferable.


Article 4 – The order

4.1 Prior identification of the user to place an order

For any first order, the user must follow the account creation procedure indicated on the website. Then the user must identify himself with his email address or his customer’s  number and password. In case the password is forgotten, the user can request it by logging into his customer’s account and clicking on “Forgot password”. He will then receive his password on the email address indicated at the time of registration.

4.2 Saving and validating the order

The user has the possibility to place his order online from the product’s page. The user will have to select his products and add them to his shopping bag. Once the shopping bag is validated, the user must accept the General Conditions, choose the shipping address, the delivery method, and finally   validate the payment method. The contract will be concluded when the user clicks on the bottom to confirm the order after viewing the detail of it and in particular its total price and having had the possibility to correct any mistakes. Any order is worth acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will occur in the exercise of its right of withdrawal by the user or through the implementation of legal and/or commercial warranties, if any, beloved mentioned. FANFAN FRANCE will acknowledge receipt of the order as soon as it is validated by sending an e-mail. In some cases, including default of payment, wrong address or other problem on the account of the user, FANFAN FRANCE reserves the right to block the order of the user until the resolution of the problem. In case of unavailability of a product order, the user will be informed by email and refunded in full the price of the product and all related costs, the rest of the order remains firm and final. For any questions related to the order, the user must consult his account on the website or call 011 33(0)6 85 03 48 91 from Monday to Friday from 10am to 8pm and on Saturday from 9am to 1pm.


Article 5 – Terms of payment

The user has the choice to pay his purchases :

By credit card : Visa, MasterCard, American Express, Maestro secured by PayPal or PlayPlug.

In case of one product is  unavailable, the debit will only be made of the amount of the products actually sent. To ensure the security of payments, the bank card informations will be kept in encrypted format until the actual payment of the order, through the payment service provider of FANFAN FRANCE and until the expiration of the period of retraction of the user, in order to refund the user by crediting his account. The data relating to the bank cards communicated during the user’s order are used by FANFAN FRANCE for the transaction. To ensure the security of payments, FANFAN FRANCE uses the secure payment service PayPal and PlayPlug. In some cases, like default of payments, wrong address or other problem on the user’s account FANFAN FRANCE reserves the right to stop the user’s order until the problem is solved. Once the payment has been accepted, the user will receive an acknowledgment of receipt by e-mail.


Article 6 – The shipping

The products ordered on the website may only be shipped territorial in France Metropolitan, Monaco, Corsica, the EU and Switzerland at the address indicated when ordering.

Shipping to the other countries are possible but require the prior approval of the customer service.

Orders will be processed within 24 hours. Shipping is made within 2 or 3 days following the order processing.


Article 7 – Right of withdrawal : the guarantee « Satisfied or refunded »

All delivered products can be refunded. The products must be in good condition, complete and returned in the original packaging. The user has 15 days from the receipt of the package of his order to notify his decision to retract to the following address : FANFAN France, 1 rue des jardins, 57200 SARREGUEMINES or by e-mail to the customer service address.

To exercise his right of withdrawal, the user must make a declaration without ambiguity indicating his intention to return the product. During this time, the user can return the product without having to justify reasons, nor to pay a penalty by the post Office to the following address  : FANFAN France 1 rue des jardins, 57200 SARREGUEMINES (enclosing a copy of the invoice accompanying the product). The return costs the responsibility of the user (with the exception of a defective productor an error when sending the product. FANFAN FRANCE will refund the user as soon as possible and at the latest within 14 days after the receipt of the proof of shipment of the returned product or receipt of the produced by FANFAN FRANCE (the first of these two dates being retained). You must send to us : the stamped and dated receipts of the Post Office and the deposit of the package. FANFAN FRANCE will rebound the user for returned products, subject to compliance with the conditions mentioned above, ordered returned.


Article 8 – Legal guarantees

All products for sale on the website benefit from the Legal Guarantee of conformity and the guarantee again hidden defects, allowing the user to return defective or non-compliant products. The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. The seller is bound by the guarantee by reason of the hidden defects of the thing sold with renders it unsuitable for the use for which it is intended that the buyer would not have required it.


Article 9 – Acceptance and evidence

In any case, the online supply of the credit card number and the final validation of the order will be proof of the completeness of the said order in accordance with the provisions of the law of March 13th, 2000 and will be worth the sums committed by the seizure of Products appearing on the order form. This validation implies express acceptance of the operations carried out on the Website In the event of fraudulent use of his credit card, the User is invited, as soon as the use is noted, to contact the Customer Service by calling +33 (0)6 85 03 48 91. The computerized registers, kept in the computer systems of FANFAN FRANCE and its partners under reasonable conditions of safety, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is done on a reliable and durable medium so as to correspond to a faithful and durable copy. The online transmission of your card number and the final validation of your order are proof of the completeness of the order and the exigibility of sums due in payment thereof.


Article 10 – Liability

FANFAN FRANCE has for all stages of order taking and for the steps subsequent to the conclusion of the contract an obligation of result. Thus, FANFAN FRANCE undertakes to describe with the greatest accuracy the products sold on the Website. On the other hand, the responsibility of FANFAN FRANCE can not be engaged in the case where the non-performance of its obligations would be attributable either to the unpredictable and insurmountable fact of a third party to the contract or to a case of force majeure as defined by the usual French jurisprudence. Similarly, FANFAN FRANCE can not be held liable for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or the presence of computer viruses.


Article 11 – Intellectual property

All elements of the Website, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents. Similarly, the trademarks, logos and designs appearing on the Website are the exclusive property of FANFAN FRANCE. Their disclosure shall in no way be construed as granting any license or right of use whatsoever to the said trademarks and distinctive elements protected by copyright. They can not be used under penalty of forgery. Thus, none of the documents from the Website may be copied, reproduced, republished, downloaded, posted, transmitted or distributed in any way. However, it is possible to download a copy of the documents on a computer for the personal use of the user and only for non-commercial purposes, provided that the user does not modify the information contained and that it keeps intact all copyright and other proprietary notices. The modification of these documents or their use for another purpose constitutes an infringement of the intellectual property right of FANFAN FRANCE. Users who have a personal website and who wish to place a simple link for their personal use on their website directly to the home page of the Website, must necessarily request permission from FANFAN FRANCE . This will not be an implicit affiliation agreement. However, any hypertext link to the Website and using the technique of framing or in-line linking is strictly prohibited. In any case, any link must be removed upon request from FANFAN FRANCE.


Article 12 – Nominative information

When ordering, the personal data will be subject to the computer processing. The collection of nominative data is necessary for FANFAN FRANCE to take requests into account. By indicating his e-mail, the user may receive a confirmation of his order, but also information on promotional offers and events of FANFAN FRANCE. In accordance with the Data Protection Act of January 06th 1978, the user has the right to access, rectify and oppose information concerning him via Internet ( or mail to the following address FANFAN France, 1 rue des jardins, 57200 SARREGUEMINES by indicating his name, first name, address and if possible, customer number. In addition, through FANFAN FRANCE, the user may receive commercial offers from other companies or organizations. When creating the account, the user requests to receive commercial offers from business partners. If he does not wish it any more, the user just need to send an e-mail to contact The user is informed that this automated processing of information in particular the management of the e-mail addresses of the users, was the object of a statement CNIL under the number 782926. When visiting the Website, FANFAN FRANCE may place a cookie in the user’s computer. A cookie does not identify the user; on the other hand, it records information relating to the navigation from the computer on the Website (the pages consulted, the date and time of consultation, etc.) that may be read during subsequent visits by the user. The shelf life of this information is 30 days. FANFAN FRANCE informs that the user may oppose the registration of cookies by configuring his browser from the “tools” and “options” menu. In addition, FANFAN FRANCE may be required to use the user’s browsing data through cookies managed by a partner. The data used is strictly anonymous and is subject to purely statistical treatment. Thus the user will be able to see personalized banners.


Article 13 – Applicable Law and Jurisdiction

The General Conditions are subject to the French law. In case of dispute, an amicable solution will be find  before any legal action. Failing agreement, the competent court will be that of the place of residence of the seller. The Website complies with the French legislation, and in any case, FANFAN FRANCE does not give any guarantee of conformity to the local legislation which would be applicable to the user, since the user accesses the Website from an other country.